Frequently Asked Questions
Everything you need to know about your NUXE beauty experience.
Are NUXE products tested on animals?
No, in accordance with European regulations, NUXE does not test any of its products or the raw materials used on animals.
What are your shipping times and costs?
Standard shipping typically takes 3-5 business days. We offer free delivery on all orders over $50, otherwise a flat rate applies based on your location.
Can I return a product if I am not satisfied?
Yes, we accept returns of unopened and unused products within 30 days of purchase. Please contact our customer service team to initiate a return label.
Are your products suitable for sensitive skin?
Many NUXE products are formulated specifically for sensitive skin. We recommend checking the individual product descriptions for 'dermatologically tested' labels or performing a patch test.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.